8999tk — Our commitment to protecting your privacy

1 Introduction

8999tk is a trusted online gaming and Sports Betting platform in Bangladesh. We believe every member's personal data belongs to them — and protecting it is our responsibility.

This Privacy Policy explains what data 8999tk collects, why it is collected, how it is stored, and when or with whom it may be shared. This policy should be read alongside our Terms and Conditions.

By using 8999tk through the website, mobile app, or any other digital channel, you automatically fall under this Privacy Policy. We strongly recommend reading it carefully before you register.

2 What Data We Collect

8999tk collects two types of data — information you provide directly and data collected automatically while you use the platform.

Directly Provided Information:

• Full name, date of birth, and nationality
• Mobile Number & Email Address
• National ID or passport number (for KYC verification)
• Payment method details (bKash / Nagad / Rocket number or bank account)
• Messages or complaint details sent to support

Automatically Collected Information:

• IP address and device type
• Browser Information & Operating System
• Time spent on the platform and pages visited
• Gaming History & Betting Patterns
• Login Time & Location

3 Purpose of Data Use

8999tk uses your data solely for its intended purposes. Your information is never used for unrelated or unauthorized activities.

• Account Management: For registration, login, and account verification.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues quickly.
• Promotions & Offers: To send you relevant bonuses and offers based on your preferences.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To identify problem gaming patterns and provide appropriate support.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze data and improve your experience on the platform.

4 Data Retention & Periods

8999tk retains your data only for as long as necessary or required by law. All information is kept for the duration your account remains active.

• General profile data is deleted within 30 days of account closure.
• Financial transaction records may be retained for up to 5 years due to legal obligations.
• KYC documents are stored in a secure archive after verification and deleted once the required retention period has passed.
• Support tickets and chat history are retained for up to 12 months.

All stored data is kept encrypted on secure servers. Multiple layers of security are in place to prevent unauthorized access.

5 Data Sharing Policy

8999tk does not generally share your information with third parties. However, limited data may be shared in the specific circumstances outlined below:

• Payment Processor: Necessary payment details are shared with bKash, Nagad, Rocket, or your bank to process deposits and withdrawals.
• KYC Services: Certain information may be shared with licensed verification services for identity checks.
• Law Enforcement: Data may be disclosed under legal obligation pursuant to a court order or government directive.
• Technology Partners: Trusted technology partners who help operate the platform may have access to limited technical data, and are bound by strict confidentiality agreements.

6 Cookies & Tracking Technologies

8999tk uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: To keep your login session active and ensure platform security. Without these, the platform cannot function properly.
• Functional Cookies: To remember your language preference and display settings.
• Analytics Cookies: To understand which pages receive the most visits. This data is analyzed anonymously and in aggregate form.
• Security Cookies: To detect fraud and bot activity.

You can block or delete cookies through your browser settings, though this may limit certain features.

7 Your Privacy Rights

Every 8999tk member has certain fundamental rights over their own data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that your data not be used for specific purposes.
• Right to Data Portability: You may request a copy of your data in a structured format.
• Right to Object: You may object to your information being used for marketing purposes.

To exercise any of these rights, contact our support team. We will respond to your request within 30 days.

8 Child Protection Policy

8999tk strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

• Age verification is carried out at the time of registration.
• If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately.
• Any account found to belong to a minor will be closed immediately.

9 Data Security Measures

8999tk uses industry-standard security technologies to protect your data:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: Advanced firewalls are active to block unauthorized external access.
• Two-Factor Authentication: An additional security layer for account login.
• Regular Security Audits: Regular system reviews conducted by third-party experts.
• Employee Training: All employees receive regular training on data protection.
• Data Backup: Secure backup systems protected against system failures.

In the event of a data breach, 8999tk will notify affected members in a timely manner as required by law and take appropriate remedial action.

10 Privacy Policy Updates

8999tk may update this Privacy Policy as needed. When changes are made:

• Members will be notified of significant changes via email or platform notification.
• Updated policies take effect from the date of publication.
• The date of the latest update will always be displayed at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our dedicated support team is always ready to help.

• Email: [email protected]
• Support Hours: 7 Days a Week, 24 Hours a Day
• Response Time: Typically within 24–48 hours

We take all privacy-related concerns seriously and work to resolve them promptly.